Returns & Exchanges

At G Pen, we stand behind the quality of our vaporizers and accessories. If you are not completely satisfied with your purchase, you may return unused items in their original packaging within 30 days for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team or visit our online portal with your order number and email address to start the return process.

• 2.
  Prepare the Package

  Carefully pack your unused device and all original accessories into the shipping box to ensure no damage occurs during transit.

• 3.
  Ship to Service Center

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition and serial number, your refund or exchange will be processed within 5-7 business days.