Frequently Asked Questions
Everything you need to know about your G Pen experience.
What is the standard shipping time for orders?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international shipping can take 10-21 business days depending on the destination.
Does my G Pen device come with a warranty?
Yes, all authentic G Pen electronic components are covered by a 1-year limited warranty from the date of purchase. Please ensure you register your device on our website to validate your coverage.
What is your return policy for electronic products?
We offer a 30-day return policy for unused and unopened products in their original packaging. Due to hygiene and safety standards, used vaporizers and accessories cannot be returned.
How do I verify if my product is authentic?
Every G Pen product features a unique serial number located on the packaging or the device itself. You can verify the authenticity of your product by entering this code on our official registration page.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer secure checkout options through localized payment gateways and select cryptocurrency providers.
How should I clean and maintain my device?
To ensure longevity, we recommend cleaning the mouthpiece and heating chamber with isopropyl alcohol and a cotton swab after every few sessions. Avoid submerging electronic components in liquid.